Forum Discussion
Fingerprint recognition issue on Matebook pro x after clean Win 11 install
Laptop: Huawei MateBook X Pro (2018 model MACH-WX9), after performing a clean installation of Windows 11 24H2.
Background:
- I recently repartitioned my hard drive to merge the C:\ and D:\ partitions into a single C:\ drive.
- As part of this process, I performed a clean installation of Windows 11 (latest stable version, fully updated) using the official Microsoft USB installer.
- I installed Huawei PC Manager to restore missing drivers, and all device drivers (including fingerprint and chipset) are now correctly installed, according to Device Manager and Windows Update.
The Issue:
- The fingerprint sensor is detected and shows the correct driver version (Goodix Fingerprint Driver v1.1.11.41, dated 2020). I had to manually install this version from the huawei site as the pc manager installed the .32 version (which also didn't work).
- However, when setting up Windows Hello Fingerprint, I am prompted to tap repeatedly but the process never completes, suggesting the sensor isn't fully functional. Pc manager also states the sensor as 'abnormal'.
What I've Tried:
- Installed all optional and recommended Windows Updates (including drivers).
- Installed and updated all drivers via Huawei PC Manager.
- Confirmed that the fingerprint sensor was fully functional before the reinstallation.
- Verified that all other device drivers (including Intel MEI and Watchdog Timer) are installed and stable.
My Conclusion:
It appears that the existing Goodix fingerprint driver (v1.1.11.41) may not be compatible with newer Windows 11 security requirements — specifically Memory Integrity (HVCI). I’m reaching out to ask:
- Is there an updated fingerprint driver available or in development that is compatible with the latest Windows 11 build and security features?
- If not, is there a recommended workaround or plan for future support?
I have seen blogs of users disabling Disabling Memory Integrity, but I am not prepared to do this to risk malicious malware entering my system.
Thanks
3 Replies
Hi Samira, i'm running home edition win11. I have tried your suggestion with no avail. I have tried both windows driver and Huawei's driver both do not work.
Update the fingerprint driver in Device Manager → Right-click Biometrics Settings → Scan for hardware changes, without effect download the special driver from Huawei's official website, and re-enroll the fingerprint in Settings > Accounts > Sign-in options. If you are an enterprise device you need to check whether the group policy disables biometrics.
Hi Samira,
I have windows 11 home edition. I have tried multiple drivers both from windows update and huawei's website, all of which do not currently work. I have also tried scanning for hardware changes with no avail.
