Microsoft Teams: Capture Chat Messages and Replies
You may have the need to archive chat messages or capture chat sessions for further processing. Activities like summarizing the conversation, extract action items, or suggesting meeting times can be done by analyzing the chat conversation. This starts with extracting the conversation using the Microsoft Graph APIs. This post describes a solution for extracting both the initial message and follow-on replies.Using Adaptive Cards to Collect Feedback on ServiceNow Tickets in Teams.
In any organization, gathering feedback from customers and employees is essential to improve products and services, as well as to enhance the overall experience. However, obtaining that feedback can be a challenging task, especially when you need to reach out to a large number of people. Fortunately, with the rise of digital communication tools and collaborative apps, it's becoming easier than ever to gather feedback efficiently and in a timely manner. Among these apps, Microsoft Teams stands out as one of the most popular and versatile options, providing a unified platform for team communication and collaboration. In this post, we'll explore how you can leverage Microsoft Teams to gather feedback from your customers or employees via surveys sent as Adaptive Cards, using ServiceNow as the source of information. Specifically, we'll discuss how to set up an automated process that sends Adaptive Cards to Microsoft Teams after a ticket is closed on ServiceNow, making it easy for respondents to provide feedback directly from Teams. By doing so, you'll not only save time and effort but also increase the response rate and improve the quality of the feedback you receive.Integrating ServiceNow with Microsoft Teams Approvals via Power Automate
As more and more organizations move towards remote work, communication and collaboration tools have become essential for seamless and efficient workflows. Microsoft Teams is one such tool that allows teams to communicate, collaborate, and stay productive from anywhere. Teams Approvals is a feature within Microsoft Teams that enables users to create, manage, and track approvals directly within Teams. On the other hand, ServiceNow is a powerful platform for managing workflows, incidents, and service requests. Integrating Teams Approvals with ServiceNow can streamline approval processes and improve overall efficiency.ServiceNow with Microsoft Teams Approvals Part 2 - HTTP Trigger
As more and more organizations move towards remote work, communication and collaboration tools have become essential for seamless and efficient workflows. Microsoft Teams is one such tool that allows teams to communicate, collaborate, and stay productive from anywhere. Teams Approvals is a feature within Microsoft Teams that enables users to create, manage, and track approvals directly within Teams. On the other hand, ServiceNow is a powerful platform for managing workflows, incidents, and service requests. Integrating Teams Approvals with ServiceNow can streamline approval processes and improve overall efficiency. There are different ways to implement this integration, in the first part of the post, we saw how we could integrate Service Now with Microsoft Teams Approvals to simplify the approval process for Service Now change requests. In this second part of the post, we will explore how we can create a custom HTTP trigger in Power Automate to allow Service Now to trigger the approval process in Microsoft Teams. This will enable us to automate the approval process even further and integrate it with other systems that may not be directly connected to Service Now. By the end of this post, you'll have a better understanding of how to integrate Microsoft Teams Approvals with ServiceNow and the benefits it can bring to your organization.
