Forum Discussion
Microsoft Sales Co-pilot promotional emails being sent to all users
Since yesterday, all users in my environment are getting an email from email address removed for privacy reasons with the subject "Start selling better, faster, and more intelligently with Microsoft Sales Co-pilot".
We only have a very small number of users who work with "sales" type activities. We have Microsoft communications to end users disabled in MAC and have switched off Microsoft Sales Co-pilot as much as we can via MAC.
We setup an exchange rule to block the subject "Start selling better, faster, and more intelligently with Microsoft Sales Co-pilot" and it seems some are still getting through as Microsoft alternate the spelling of the word "co-pilot" to "copilot"!
Is anyone else experiencing this? I raised a ticket with MS Support who could not help "Kindly understand that my support scope doesn't give me access to know why such promotional email are sent after settings are turned off."
Why are the Sales Co-Pilot team delivering emails to my end users ignoring communication preferences in MAC?
5 Replies
Hi Dan,
Thank you for sharing your feedback and raising this! Could you please share more about the settings and policies you've set up in MAC to disable Microsoft communications and switch off Microsoft Sales Copilot?
For context, the email that you're seeing is not a "promotional" email but rather a "transactional" Welcome email that we're sending to users that have the Sales Copilot app installed in Outlook, to provide them with information and resources to get started. That said, the discrepancy you see in the change of spelling from "co-pilot" to "copilot" is noted - we haven't made any changes from our end and we always had the spelling as "copilot". Please note that this is a one-off "Welcome" email that we're sending to users that have our app installed to help them get started and there will be no additional emails sent right now.
Once you're able to share details about your settings/policies in MAC, we can investigate further and get back to you. Hope this helps!
Thanks,
PM, Sales CopilotHi, the main setting I am referring to is below which is switched off in our tenant but users still received the emails.
Sales Copilot settings:
In regards to the type of email "promotional" vs "transactional" - Microsoft Support described the email as "promotional". I think frankly as an admin with the above setting turned off, I simply don't want any emails being sent to end users by Microsoft regardless of their type - in this instance it created confusion and unnecessary support requests.
My understanding is Sales Copilot is installed for all users in Outlook with no way to uninstall so when you say "we're sending to users that have the Sales Copilot app installed in Outlook" that is essentially every user in a tenant, regardless of their role or intention to use this feature or not.
- Thank you Dan for sharing these details. We've made a note of this and are investigating further to either add a new setting for the Sales Copilot Welcome email or have it abide by the above setting that applies to M365 product emails. We've also made a note of the verbiage in the setting that implies that it applies to all M365 product emails sent to end users & shared feedback with internal stakeholders. Rest assured, as of now, users shouldn't receive any additional emails from Sales Copilot apart from the Welcome email.
Thanks,
PM, Sales Copilot
