Microsoft's Verification and Support System

Microsoft is reviewing their partnerships across the globe. They announced major changes to this and I believe they put all new partner onboardings on-hold (not 100% sure though). 

If you're a CSP Indirect Reseller, the best way to proceed is to contact a CSP Distributor and ask them for support with the onboarding process. They could log a ticket in your name and/or escalate to their Microsoft contacts for help as well. 

2 FREAKING MONTHS PAST. Still waiting...

And another request for a document:

In reviewing your appeal for verification, we have identified that we need some additional information from you before we can complete the review. Please provide copies of the additional original document(s) listed below to verify your association with the organization. Documentation must be dated within the past 12 months. 

 

Copy of original paid domain registration receipt from the registrar that includes the domain name, the owner of the domain, the date it was registered, duration of registration, and the name of the registrar.

 

We will follow up in 2-3 business days if we have not received a response

Which is funny, because it is not an appeal. But a continuation.

Another funny thing is that I've got multiple domains connected, but which one is requested. I don't know. My guess is, that it is the primary domain. Would be nice to have the requested domain specified.

Riddle me this: how does a domain verification verify my association with the organization?

The Vetting system or process is so incredibly broken and frustrating.

I've been in a similar nightmare cycle. I want to use Microsoft as my core cloud partner, but the process has been so broken that I’m being forced to steer clients toward alternatives like Google Workspace, AWS, and even FOSS solutions. One of my clients even chose Zoho over Microsoft—and I honestly can’t blame them given the onboarding (or lack thereof) experience I’ve had.

The documentation is easy to verify. Everything looks 100% consistent on my end and support can't demonstrate my error or provide a solution. However, they do try to close the ticket from time to time, lying and claiming I haven't responded in X days when I clearly have. Where does this leave me?  

So, the verification process failed. My access to partner center has been gutted.

Hello, Thank you for providing additional documents to our team for account verification. Upon review, we identified that the documents you’ve shared are too old to be considered for account verification. All documents submitted must be issued within the previous 12 months or where the expiration date is a future date that is at least two months away. Thank you, Vetting Operations Support

Which is funny, because the documents I provided were issued this month...

What is, probably, the issue:
In the Netherlands, at the Chamber of Commerce, it is possible to plan changes. I already changed our address in Microsoft's systems. Microsoft does not have an option to plan for changes. I also uploaded the change of address request, provided by the Chamber of Commerce.

I reverted the change, and will try again when the change has gone through at the Chamber of Commerce. "Awesome" service and support from Microsoft's Vetting Operations.

I have moved your post to our partner verification discussion board as it fits better with that content. 

yes i got a new reply and again it said that i have to wait 1 month and i have never seen such a disgraceful system. in short, he gave a copy and paste answer, special interest etc. 0

Looks like countless people have been having this issue today, it makes me somewhat hopeful but I can only imagine the headache I will go through later on as I've tried to apply multiple times

I am not even talking about the bugs. The request was with an example list of document types, then you get an upload form without all the requested document types in the dropdown. And guess what, I can only upload one document type that is requested in the text but not listed in the dropdown.

I have the same problems with the wonky verification system.

It is completely unclear where the verification fails. I've requested a person to talk to, but no contextual response at all. So I am guessing the one answering the support mails is the same AI agent.
It is very frustrating and gives a lot of stress to go through this verification process.

Remind me to never change any legal info.

What happens when it fails indefinitely? Do you lose access to everything? As it is a core businness thing for me, I will be out of businness... And that is why I stress so much.

I hope someone, an actual person, can help with the process. Or tell us at least how to get an actual person on the other end of the support line. Going through support doesn't get you an actual person.