Forum Discussion
Assistance Required: MFA Options for User without Microsoft Authenticator
Hello!
I am currently assisting a user who is using an older phone that does not support Microsoft Authenticator. I am seeking guidance on whether there is a possibility to implement email-based multi-factor authentication (MFA) for this user, considering they have an Exchange Online Plan 1 license and do not have access to Azure AD Premium P1 or P2.
Despite my efforts, the user continues to receive a prompt to set up Authenticator upon login.
Thank you for your assistance.
Best regards,
Marco
2 Replies
There is no email-based MFA method, email can only be used for SSPR. Isn't phone call/SMS an option for this scenario?
Has the tenant been migrated to the new converged authentication methods?
Manage authentication methods - Microsoft Entra ID | Microsoft Learn
