My Partner Center Account Was Suspended – Need Clarification and Support

Question

Hello Microsoft Tech Community officials,

Our Microsoft Partner Center account has been suspended, both as a Microsoft AI Cloud Partner Program and as a Cloud Solution Provider (CSP) Indirect Reseller.

We did not receive any notification as the reason for the suspension, but I thought that the common reason for the closure of both titles could be the statement “Significant account abuse detected”, but no detailed explanation was shared.

Regarding this situation, I would like to point out:

We have not knowingly or intentionally violated Microsoft rules or policies in any way.

All our activities have been carried out in order to get to know the systems and learn the processes in the journey of becoming a solution partner.

At this point, we would like to ask you

A clearer explanation of the reason for the suspension,

A chance to correct and reassess if there is a mistake,

I would like guidance on the steps we need to take to reactivate the account.

We value the Microsoft partnership and are ready to cooperate in any way we can to help clarify this process.

jillarmourmicrosoft · Answer

Hello! I have moved your post to our CSP partner community board in hopes others can share how they got through this situation. I have also inquired internally to see what comes back, but I don't always get a response.&nbsp;

markb9926 · Answer

Hi There,&nbsp;We've also found ourselves in the same position, it looks like our verification expired a couple of years back and due to managing everything through the reseller it wasn't picked up.We resell a large amount of licences so hope to get this resolved without interruptions, has anyone any advise on how to contact Microsoft before they suspend the account?&nbsp;We've uploaded some documents last week but people seem to mention it takes month to get the reviewed.&nbsp;Any help appreciated&nbsp;

bradpinkston_llc · Answer

Jill, can you assist me as well?&nbsp; I've attempted this twice and keep getting the response from support that they don't have to tell me why its suspended.&nbsp; I know it was suspended due to timed out verification.&nbsp; I have resolved that now, but cant resolve the suspended account.

jillarmourmicrosoft · Answer

I'm sorry, I don't know how to help you, can you log a new support ticket for this?&nbsp;

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My Partner Center Account Was Suspended – Need Clarification and Support

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